Jamil A Wafa
ABOUT US
UCC at a Glance
At UCC Catering is not just about food. Catering is about hospitality, creating moments, and connecting people. Hospitality is a truly Bahraini virtue. And just like Bahrain, UCC has embodied the true spirit of Arabian hospitality in its everyday operations and customer relationships.
United Caterers and Contractors, a leading Bahraini Company specializing in turnkey catering, hospitality management, and services, exemplifies this Arabian virtue.
Using superior customer management processes to meet the wide-ranging needs of the ever-growing Bahraini market, UCC’s outsourcing solutions include Management of labour accommodation facilities, Public Security Forces & Detainees, Employee canteens for medium and large industries, Student and staff cafeterias for educational institutions and hospitality establishments.
At UCC, surpassing our clients’ expectations is our business goal.
Established in 1974 with an office on Government Avenue, Unitag House, Bab Al Bahrain, Manama.
Approximately 200 dedicated catering specialists serve over 10,000 meals every day.
Currently produces over 5 million meals and serves approximately 2 million people per year.
Clientele include The Ministry of Interior, Labour Camps, the Hospitality sector and The Ministry of Transportation & Telecommunications (Bahrain International Airport Modernization Project).
Heritage of Service
| Year | No. of People Served | Year | No. of People Served |
| 2017 | 1,740,000 | 2011 | 1,275,000 |
| 2016 | 1,589,000 | 2010 | 1,190,000 |
| 2015 | 1,390,000 | 2009 | 1,415,000 |
| 2014 | 1,383,000 | 2008 | 1,433,000 |
| 2013 | 1,409,000 | 2007 | 1,272,000 |
| 2012 | 1,270,000 | 2006 | 1,152,000 |
Steady year on year growth has made UCC a major force in the catering industry.
Chairman's Message
UCC was established in 1974 and recently we have celebrated 40 years of catering and serving to the Bahraini market. When I look back at the decades of service under the UCC flagship I feel humbled at the progress we have made as a company. Today we produce over 5 million meals and serve approximately 2 million people per year.
Food is at the core of our market offering. Our team of specialist chefs make delicious and appealing meals that meet the diverse budgetary needs of any organization. Be it for hotel staff, a canteen, a management dining room for executives, a large-scale meal service for blue collar workers, Public Security Force personnel, UCC is up to the task; igniting your sense of taste.
Virtues to Arabian hospitality can be seen in the way we conduct our business. Taking care of our customers’ needs is our culture. UCC’s proven processes and procedures have helped us retain our valued clientele while constantly adding new ones to the fold in Bahrain.
Committed to excellence in food quality, preparation and presentation, UCC is always at hand to create tailored services to suit the clients’ budget and palate.
Bon Appetite!
Our Culture
At UCC, excellence is paramount. It is not just an expression but also our culture for doing business.
Professionalism in how we deal with our customers and satisfying their needs. Professionalism can be seen in how we maintain our benchmarked operational standards and make our 200 odd employees feel at home.
UCC has consistently set new standards of service to deliver customer satisfaction. By aligning our strategic corporate goals with those of our valued customers, we have achieved one of the highest client retention rates in the industry.
We consider our employees as our most valuable resource and asset. By providing them with an environment that is conducive towards performance and rewards professionalism and efficiency, UCC has been able to ensure the needs and expectations of our customers are met at all times.
UCC fully recognize the fundamental importance of Training in ensuring constant and consistent delivery of the highest standard. We firmly believe that there is no substitute for operating in “real life” situations and as such, our in-house training programs focus on interactive and practical training.
At UCC Catering is not just about food. Catering is about hospitality, creating moments, and connecting people. Hospitality is a truly Bahraini virtue. And just like Bahrain, UCC has embodied the true spirit of Arabian hospitality in its everyday operations and customer relationships.
United Caterers and Contractors, a leading Bahraini Company specializing in turnkey catering, hospitality management, and services, exemplifies this Arabian virtue.
Using superior customer management processes to meet the wide-ranging needs of the ever-growing Bahraini market, UCC’s outsourcing solutions include Management of labour accommodation facilities, Public Security Forces & Detainees, Employee canteens for medium and large industries, Student and staff cafeterias for educational institutions and hospitality establishments.
At UCC, surpassing our clients’ expectations is our business goal.
Established in 1974 with an office on Government Avenue, Unitag House, Bab Al Bahrain, Manama.
Approximately 200 dedicated catering specialists serve over 10,000 meals every day.
Currently produces over 5 million meals and serves approximately 2 million people per year.
Clientele include The Ministry of Interior, Labour Camps, the Hospitality sector and The Ministry of Transportation & Telecommunications (Bahrain International Airport Modernization Project).
| Year | No. of People Served | Year | No. of People Served |
| 2017 | 1,740,000 | 2011 | 1,275,000 |
| 2016 | 1,589,000 | 2010 | 1,190,000 |
| 2015 | 1,390,000 | 2009 | 1,415,000 |
| 2014 | 1,383,000 | 2008 | 1,433,000 |
| 2013 | 1,409,000 | 2007 | 1,272,000 |
| 2012 | 1,270,000 | 2006 | 1,152,000 |
Steady year on year growth has made UCC a major force in the catering industry.
UCC was established in 1974 and recently we have celebrated 40 years of catering and serving to the Bahraini market. When I look back at the decades of service under the UCC flagship I feel humbled at the progress we have made as a company. Today we produce over 5 million meals and serve approximately 2 million people per year.
Food is at the core of our market offering. Our team of specialist chefs make delicious and appealing meals that meet the diverse budgetary needs of any organization. Be it for hotel staff, a canteen, a management dining room for executives, a large-scale meal service for blue collar workers, Public Security Force personnel, UCC is up to the task; igniting your sense of taste.
Virtues to Arabian hospitality can be seen in the way we conduct our business. Taking care of our customers’ needs is our culture. UCC’s proven processes and procedures have helped us retain our valued clientele while constantly adding new ones to the fold in Bahrain.
Committed to excellence in food quality, preparation and presentation, UCC is always at hand to create tailored services to suit the clients’ budget and palate.
Bon Appetite!
Jamil A Wafa
At UCC, excellence is paramount. It is not just an expression but also our culture for doing business.
Professionalism in how we deal with our customers and satisfying their needs. Professionalism can be seen in how we maintain our benchmarked operational standards and make our 200 odd employees feel at home.
UCC has consistently set new standards of service to deliver customer satisfaction. By aligning our strategic corporate goals with those of our valued customers, we have achieved one of the highest client retention rates in the industry.
We consider our employees as our most valuable resource and asset. By providing them with an environment that is conducive towards performance and rewards professionalism and efficiency, UCC has been able to ensure the needs and expectations of our customers are met at all times.
UCC fully recognize the fundamental importance of Training in ensuring constant and consistent delivery of the highest standard. We firmly believe that there is no substitute for operating in “real life” situations and as such, our in-house training programs focus on interactive and practical training.
Laundry Services
Contract Laundry Services
Laundry Services form an integral part of the Operation & Maintenance Projects and comprehensive Life Support Services handled by QCC.
The Laundry Division of QCC has established Standard Operating Procedures to provide guidance in both operation and maintenance of laundry services, within QCC operations.
These afore mentioned Standard Operating Procedures are strictly adhered to by our experienced staff and highlight: staffing & equipment, safety procedures, training, preventive maintenance, in addition to the collection & distribution workflow, segregation & marking, washing & drying of clothes.
QCC Laundry Division provides 24/7 quality service to our valuable clients on monthly and yearly contracts. Our dedicated, well-trained team has the knowledge and considerable experience to handle a wide range of textiles and fabrics efficiently, in particular, Uniforms, Workwear & Medical Scrubs, and all other types of Garments, Linens, etc
WE CUSTOMISE OUR SERVICE TO CLIENT’S BUSINESS NEEDS FOR DAILY, WEEKLY OR MONTHLY LAUNDERING…
In designing the Laundering process, QCC’s Laundry Division has adequately responded to client’s requirement for a high level of automation processing, with well-trained and skilled operators, highest quality of raw materials and latest-technology laundry equipment.
Collection, Sorting & Spotting
The various stages of operation in our facility would include:
Step 1: Collection
QCC’S Laundry Division shall organize the collection of soiled Uniforms, Linen & Workwear garments from client premises, at their convenience, and items will be transported to QCC centralized facility. Proper marking of laundry items will take place at pick-up point, to ensure that all collected uniform, linen & garments are returned in a timely and effective manner, thus minimizing the potential for error.
Step 2: Sorting
Upon delivery to the laundry facility, the received uniform, linen and garments will be carefully analysed and sorted, based on type and texture, so that correct processing methodology can be applied. A well-established mechanism is in place to sort the items into batches and plays a very critical role in enhancing the life-span of laundry items, whereby lightly-soiled garments will not be subjected to a “pre-wash” cycle. QCC’s Laundry Division will use a production-line method for sorting the soiled items, with full-time employees assigned to perform the task.
Step 3: Spotting
Post ‘sorting process’, each garment is thoroughly inspected for stains by our skilled staff, who will gently & carefully cleanse the spot, using specialised equipment and chemicals. As a standard procedure, all garments marked for dry-cleaning will go through a spotting process, in addition to the other garments or linen that may require spotting.
Washing and Dry Cleaning
Step 4: Washing or Dry Cleaning
At this stage, the laundry is washed or dry-cleaned as per the fabric and texture of the linen or garment. The sorted linen is weighed in accordance with the washing machine’s load limit and inserted into the machine. The dry-cleaning machines have the necessary capability to dry-clean all kinds of garments, whether heavy or delicate
Drying, Ironing and Folding
Step 5: Drying, Ironing and Folding
In this stage, the clean linen and garments are dried, ironed and folded. All garments are pressed on specialized, multiple presses to ensure a crisply-ironed, high-quality finish
Packing & Delivery
WE LAUNDER, PRESS AND FINISH YOUR GARMENTS, LINEN OR DRY-CLEANING – WRAPPED AND PACKED READY FOR YOU TO POP INTO YOUR STAFF LOCKERS OR LINEN ROOM SHELVES!
Step 6: Packing
The processed linen is prepared for despatch and delivery. Individual orders are filled, based on the needs and requests of customers, and then sent to the laundry’s main packing area. Garments can be delivered folded, or on a hanger – in accordance with customer’s preference – and are bagged properly.
Step 7: Delivery
In this final step in the process, manpower, specially-trained in both laundry operation & the principles of good customer service, will transport the clean linen back to the customers in specially-designed, customized delivery vehicles.
WE DELIVER BACK TO YOU, CLEAN & PRISTINE!
Laundry Services form an integral part of the Operation & Maintenance Projects and comprehensive Life Support Services handled by UCC.
The Laundry Division of UCC has established Standard Operating Procedures to provide guidance in both operation and maintenance of laundry services, within UCC operations.
These afore mentioned Standard Operating Procedures are strictly adhered to by our experienced staff and highlight: staffing & equipment, safety procedures, training, preventive maintenance, in addition to the collection & distribution workflow, segregation & marking, washing & drying of clothes.
UCC Laundry Division provides 24/7 quality service to our valuable clients on monthly and yearly contracts. Our dedicated, well-trained team has the knowledge and considerable experience to handle a wide range of textiles and fabrics efficiently, in particular, Uniforms, Workwear & Medical Scrubs, and all other types of Garments, Linens, etc
WE CUSTOMISE OUR SERVICE TO CLIENT’S BUSINESS NEEDS FOR DAILY, WEEKLY OR MONTHLY LAUNDERING…
In designing the Laundering process, UCC’s Laundry Division has adequately responded to client’s requirement for a high level of automation processing, with well-trained and skilled operators, highest quality of raw materials and latest-technology laundry equipment.
The various stages of operation in our facility would include:
Step 1: Collection
UCC’S Laundry Division shall organize the collection of soiled Uniforms, Linen & Workwear garments from client premises, at their convenience, and items will be transported to UCC centralized facility. Proper marking of laundry items will take place at pick-up point, to ensure that all collected uniform, linen & garments are returned in a timely and effective manner, thus minimizing the potential for error.
Step 2: Sorting
Upon delivery to the laundry facility, the received uniform, linen and garments will be carefully analysed and sorted, based on type and texture, so that correct processing methodology can be applied. A well-established mechanism is in place to sort the items into batches and plays a very critical role in enhancing the life-span of laundry items, whereby lightly-soiled garments will not be subjected to a “pre-wash” cycle. UCC’s Laundry Division will use a production-line method for sorting the soiled items, with full-time employees assigned to perform the task.
Step 3: Spotting
Post ‘sorting process’, each garment is thoroughly inspected for stains by our skilled staff, who will gently & carefully cleanse the spot, using specialised equipment and chemicals. As a standard procedure, all garments marked for dry-cleaning will go through a spotting process, in addition to the other garments or linen that may require spotting.
Step 4: Washing or Dry Cleaning
At this stage, the laundry is washed or dry-cleaned as per the fabric and texture of the linen or garment. The sorted linen is weighed in accordance with the washing machine’s load limit and inserted into the machine. The dry-cleaning machines have the necessary capability to dry-clean all kinds of garments, whether heavy or delicate
Step 5: Drying, Ironing and Folding
In this stage, the clean linen and garments are dried, ironed and folded. All garments are pressed on specialized, multiple presses to ensure a crisply-ironed, high-quality finish
WE LAUNDER, PRESS AND FINISH YOUR GARMENTS, LINEN OR DRY-CLEANING – WRAPPED AND PACKED READY FOR YOU TO POP INTO YOUR STAFF LOCKERS OR LINEN ROOM SHELVES!
Step 6: Packing
The processed linen and garments are prepared for dispatch and delivery. Individual orders are filled, based on the needs and requests of customers, and then sent to the laundry’s main packing area. Garments can be delivered folded, or on a hanger – in accordance with customer’s preference – and are bagged properly.
Step 7: Delivery
In this final step in the process, manpower, specially trained in both laundry operation & the principles of good customer service, will transport the clean linen and garments back to the customers in customized delivery vehicles.
WE DELIVER BACK TO YOU, CLEAN & PRISTINE!
OUR PARTNERS
UCC has the ability to cater to a wide range of clients. From Patient
catering to Ministry of Interior Formations & Ministry of Defence/Air
Forceexercises,from Hotel & Hospital cafeterias to Labour
accommodation facilities and providing full-scale Laundry services.
UCC'srange of cost options makes it an ideal partner to meet a client's
catering and laundry services' needs.
Corporate/Industrial Catering
- Arabtec-TAV Joint Venture (for Bahrain Intl. Airport Modernization Project)
- International BECHTEL Company Ltd. (ALBA Line-6 Expansion Project)
- Danieli Construction International SpA (ALBA Line-6 Expansion Project)
- ALBA (Aluminium Bahrain)
- Gulf Aluminium Rolling Mill Co. (Garmco)
- Gulf Industrial Investment Co. (GIIC)
- ABB SAE Sadelmi – Hidd Power Plant
- BAMCO (Bahrain Alloys Manufacturing Co)
- Saudi Oger Limited
- ALTRAD RB Hilton (Cape)
- Shaw-Nass Middle East WLL
- Prep Food Transportation SPC
Hospital Catering
- KIMSHealth Hospital
- Mohammed Bin Khalifa Bin Salman Al-Khalifa Specialist Cardiac Centre – Bahrain Defence Force, Royal Medical Services
- Ministry of Health – Salmaniya Medical Centre
- Bahrain Defence Force (BDF) Hospital Cafeteria
Ministries & Government of Bahrain
- Ministry of Interior – Public Security & Detainees
- Ministry of Defence- USNavy & USAir Force
- Bahrain National Guard (BNG
Schools & Universities
- Arabian Gulf University
- The Indian School of Bahrain
- Applied ScienceUniversity
- University of Bahrain
- The Bahrain BayanSchool
- Shaikha HessaGirls’ School
Hospitality Catering
- InterContinental Regency Bahrain Hotel
- Movenpick Hotel Bahrain
- Sofitel Bahrain Zallaq Thalassa Sea & Spa Hotel
- Novotel Al Dana Resort Bahrain
- Al Bander Hotel & Resort
- Al Areen Palace & Spa
- ART Rotana Amwaj Island Bahrain
- Ramada Hotel & Suites Amwaj Islands
- Wyndham Gardens Manama
Laundry Operations
- Danieli Construction International SpA
- ALBA(Aluminium Bahrain)
OUR PEOPLE
Syed A Ahmad
Chief Executive & Executive Director
Margaret A Orr
Senior Corporate Administrator
Mohamed Mokhtar
Business Development Manager
Abhilash Madhavan
Senior Accountant
Saif Ahmad
Senior Operations & HR Manager
Yasmine Youssef
HR Manager
Ahmad Othman Mahmoud
Executive Chef & Production Manager
Suresh Sankaran
Chief Accounts Officer
Inayath Ullah Khan
Senior Purchasing Officer
Mohd Irfan Dar
Senior Food Hygienist
Narmine Youssef
Project Operations Manager
Suja Joseph
Patient Food Services Manager & Clinical Dietitian
(UCC Nutrition Centre)
(UCC Nutrition Centre)
MARKET LEADERSHIP & RELIABILITY
Embodying the virtue of Arabian hospitality, we treat our clients like family. True partners.
2 million
Number of people served per year
5 million
Number of meals produced per year
Reliable & Professional
Ensuring top customer satisfaction
Cost Effective
Meeting a wide range of customer needs
Safe
International caliber food safety and hygiene standards
Share of business
Ministries & Government Depts.
Corporate Catering
Hospitality Catering
Corporate Catering
Hospitality Catering
| Year | Meals Served |
| 2017 | 5,230,000 |
| 2016 | 4,569,000 |
| 2015 | 4,170,000 |
| 2014 | 4,149,000 |
| 2013 | 4,228,000 |
| 2012 | 3,810,000 |
| 2011 | 3,825,000 |
| 2010 | 3,570,000 |
| 2009 | 4,246,000 |
| 2008 | 4,299,000 |
| 2007 | 3,815,000 |
OPERATING PHILOSOPHY
A UCC customer’s experience is managed professionally from the point of sale to the delivery of service. By focusing on not just meeting the needs but augmenting our offering by anticipating future requirements, UCC’s experienced team can provide an innovative and cost-effective proposal.
FOCUSED ON QUALITY
Great service is the only criterion that makes a catering assignment outstanding. The food needs to be of optimal quality to begin with. Product quality and service have a symbiotic relationship. One must support the other in order to make the end product exceptional.
Aligning the needs of the client with our commitment to providing excellence, UCC’s Quality Pledge promotes measurable standards of top-tier service.
UCC QUALITY PLEDGE
“UCC pledges to continually endeavor to exceed quality expectations
The management, catering specialists and staff commit to the meeting of all requirements for optimal customer satisfaction as a priority. By determining controls for the type of initial products used and successively monitoring customer satisfaction at the end, UCC promises to evolve its offering.
Endeavoring to drive improvements on the Quality & Hygiene Policy, each department promises to integrate the best practices into training new staff and to conducting periodic Quality Awareness Training programs for existing employees.
UCC also commits to maintain, meet and strive to exceed client expectations.”
SAFETY & HYGIENE
We all know that forgetting about food safety is a surefire recipe for disaster.
Safeguarding food and enabling our workforce to maintain the highest international-level of food safety standards, UCC has comprehensively implemented the Hazard Analysis Critical Control Point (HACCP) program.
Safeguarding food and enabling our workforce to maintain the highest international-level of food safety standards, UCC has comprehensively implemented the Hazard Analysis Critical Control Point (HACCP) program.
Alleviating risks to avoid unfortunate incidents, HACCP implements ‘best practice’ protocols as promoted by the Food Safety and Inspection Service of the U.S. Department of Agriculture, the U.S. Food and Drug Administration (FDA) as well as the U.S. Centers for Disease Control and Prevention (CDC).
“UCC pledges to continually endeavor to exceed quality expectations
UCC’s salient mechanisms include:
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- Monitoring and controlling the temperatures of food during cooking, holding, serving, cooling, and reheating
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- Training our food service specialists in proper hand washing techniques and guaranteeing the use of disposable gloves as well as not allowing sick employees to handle food
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- Teaching employees on how to prevent cross-contamination and empowering them with the tools to do so
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- Conducting intermittent food safety self inspection for every UCC food production and handling unit
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From the produce stage to the plate, UCC applies management system in line with ISO 22000 : 2018 standard, thus ensuring our meal service is always safe for consumption.
Testimonials
Certifications
FEEDBACK & ESCALATION
In line with our culture of professional conduct at all times, UCC is extremely serious about complaints and escalation procedures; ensuring that at any time - day or night, weekday or weekend, all year long - our customers are guaranteed satisfaction.
Regular communication is a mandated protocol in all situations. Committing to respond within 48 hours of receipt of an issue, UCC’s service delivery team takes a professional approach to solving your issues.
Only through constructive feedback and ongoing checks are we able to keep providing service quality par excellence!
Margaret A. Orr
Customer Services Coordinator
M: +973 1722 4615
E: [email protected]
Narmine Youssef
Project Operations Manager
M: +973 3815 2547
Syed A Ahmad
Chief Executive & Executive Director
M: +973 1722 4615
E: [email protected]
CONTACT US
Only through constructive feedback and ongoing checks are we able to keep providing service quality par excellence!
Mailing Address : P O Box 830 Manama – Kingdom of Bahrain
Physical Address : Unit 43, Unitag House, 150 Government Avenue, Block 315, Manama, Bahrain
Phone : +973 1722 4615 | +973 1722 4665 | Fax : 973 1721 1472